Kela, the Social Insurance Institution of Finland, is a government agency that provides basic economic security for Finnish residents throughout their lives. The employer of more than 7,500 professionals, Kela provides services for everyone covered by the social security system. Making a large organisation more agile is a gradual process without any pressure to immediately change everything.
At Kela, the process began with planting the seeds: introducing an agile way of working by means of staff training, workshops and familiarising everyone with the relevant concepts. Down-to-earth cooperation gave rise to obvious benefits in terms of the daily operations: transparency increased, it became easier to prioritise work, and resources were freed up from low-priority tasks.