OP Financial Group is Finland's largest financial services group, with a staff of approximately 13 000 and more than 3 million customers. OP’s 100+ designers form the largest in-house design organization in Finland.

As an ambassador of design, OP is constantly reimagining how design can best serve people. Ever committed to improving the quality and efficiency of their design pool, OP has always valued the outside perspective and flexibility external designers bring to their table. Reflecting this, nearly half of OP’s over 100 designers are external.

However, OP has learned over the years that hiring competent external designers is not without its challenges:

  1. The availability of skilled external designers is unreliable.

  2. Forecasting the cost of external designers is difficult.

  3. Vendors’ cultures and ways of working can vastly differ from OP’s.