Supercell is a mobile game developer based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since their launch in 2010, they have brought five games to the global market: Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars. Supercell’s goal is to make the best games – games that are played by as many people as possible, enjoyed for years and remembered forever.
Seamless customer service and player support are extremely important in guaranteeing a successful player experience. Despite having millions of players, Supercell adopts the methods used by small and agile companies, with the game development teams working independently. Players play Supercell games for years, with new features and fresh content constantly added. To keep up with the pace, player support tools must be kept rigorously up to date.
Supercell needed to develop existing functionalities and entirely new methods to ensure the seamlessness of their player support experience. They sought an agile and competent partner that would be easy to work with. That’s how Nitor got involved. We quickly took over the development of Supercell’s player support solution.