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Services by people, for people

Design services for the people and businesses who use them, both now and in the future. People are not machines. Habits change over time along with our needs. A sustainable approach to digital design takes this into account, while adjusting to adopt new technologies and innovations as they emerge.

Service design

Service design can help you map the right path by identifying the right destination. Good digital services revolve around people and reflect your business' strategy. Using co-design methods, we locate the needs of your users and business to build a solution that orbits both. But our job doesn't stop there. Constant innovation is needed to keep up with quickly changing markets, and that's why our services are made for continuous evolution.

Strategic design

Businesses need to react quickly to changes in the market to stay ahead. Yet continuous change requires a constant sharpening of your competitive edge. We use customer-oriented design and agile innovation to help you develop new business opportunities and models that will put you in the lead. Development is a creative process, but it's always built on business targets, customer insight and strategy.

User experience design

Successful services are defined by seamless user experiences. But seamlessness does not happen magically; it's the result of many people working together to understand what makes us tick. Research, design, prototyping and testing help us get there. We create a clear information architecture and intuitive user interface that effortlessly leads a customer through the service.

Visual design

Visual design can transform a good user experience into a delightful one. We have a deep understanding of conventions for different services and user interfaces. By weaving them seamlessly through the different touchpoints, we blend them into your brand to create a superior user experience. We're quite efficient at it too. Our secret to speedy implementation comes down to our ability to scale design into full design systems.


Accessibility is integral to the future of digital services. Everyone has the right to use services, but some of us need specific accommodations for disabilities to access them. We design services that are more accessible and usable for everyone. We also consider users who are blind or have a visual impairment, an attention deficit disorder, or a physical impairment that prevents someone from using a mouse. Our designers, content providers and software developers work in close cooperation throughout the process. We'll also turn to our partners, who are dedicated auditors and accessibility testers.

Contact us

  • Timo-Pekka Viljamaa

    Director, Design Services

    Phone number

    +358 50 486 0522

    Email address

  • Björn Heselius

    Principal Designer

    Phone number

    +46 73 335 4556

    Email address

  • Mervi Rauhala

    Principal service designer

    Phone number

    +358 40 8446779

    Email address